Terms & Conditions

Customer Care

  • Customers are requested to provide accurate, complete and valid address and pin code at the time of creating an account in order to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.

  • Please note that billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.

  • Once the order is placed, you can track the order status , and in case of any queries relating to the order, our customer care service is available. Or you can email your query. After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.

  • Shipping charges on our products shall be mentioned at the time of checkout. Shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.

  • For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of Delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

  • All prices are inclusive of GS, if not mentioned otherwise.

  • We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.

Privacy & Safety

  • We don't collect or use any credit/debit card information.

  • When you place an order on the website and enter your name and details, you will become a recognised user, and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard disk for record-keeping purposes. Cookies do not contain any information that can personally identify you. By using cookies, we can make your online experience more efficient. For example, they allow you to store your chosen items in your shopping basket, without losing them between visits, and to make the checkout process faster. Cookies do not store any passwords or credit card information, any information that personally identifies you, or any information that tracks you from session to session.

Privacy Policy

We places great emphasis on secure transactions and customer information privacy.

  • We will not disclose your personal information to third parties.

  • We collect personal information when you register with us, when you participate in reviews or place an order with us.

  • When you search something on our site, keywords will be collected in a protected location for improving our search results.

  • We reserve the right to use this personal information for user analysis to improve the user experience on this site.

  • We reserve the right to disclose your personal information as and when necessary to comply with the law or protect and defend the rights or to ensure compliance with our Terms & Conditions. 

  • We may send you details about new services and updates. If you do not wish to receive these communications you can opt out by sending an email to us.

Payment Methods

- Credit / Debit Cards (international/domestic)
- Paypal

- Offline Payments

Disclaimer : Content & Copyright

  • The product images used are copyrighted by us and our associates, for use of these content please contact us.

  • All the photos used on Home page are for Product category representational purpose only under the fair usage policy. The copyright of these images belong to Pinterest & corresponding content owners.

NOTE: Chennai diamonds reserves the right to modify with/without prior intimation. On any dispute, the decision taken by Chennai diamonds is final.