Shipping & Returns

Shipping Policy

  • Customers are requested to provide accurate, complete and valid address and pin code at the time of creating an account in order to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.

  • Please note that billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.

  • Once the order is placed, you can track the order status , and in case of any queries relating to the order, our customer care service is available. Or you can email your query to us. After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.

  • Shipping charges on our products shall be mentioned at the time of checkout. Shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.

  • For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of Delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

  • All prices are inclusive of GST if not mentioned otherwise.

  • We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.

ESTIMATED DELIVERY TIME:

Ready To Ship Products:

All India 4-5 business days.

International 7-10 business days.

Custom Orders:

All India 10-14 business days.

International 20-22 business days.

Custom Orders:

Shipping time will be confirmed on order confirmation only.

In case of any queries related to shipping and delivery

Return & Exchange Policy

For claiming the return/refund/exchange, the customer has to comply with the following conditions

  • In case of online purchases, all the returns should be sent to OUR STORE address mentioned in contacts page. However, exchange of product can be done at our store if you decide to visit us.

  • Return is allowed if the product delivered to you is damaged on shipping, we put extra effort to do quality check before shipping the product to you. Kindly ensure that the products returned should be in original condition, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice. No exchange is allowed for items which,when we receive, do not have proper documents, missing tags and damaged or not in sale able condition.

  • The products returned should be in original condition, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage.

  • The shipment has to be send using an insured shipping provider.

  • In case the product tag is removed/ damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases.

  • No return or exchange will be processed in case stone are removed, replace or altered. Same applies to any alterations made by you on the jewellery.

  • Please do not send back any item without consulting with us.

  • Please note we do not commit any return/ refund/ exchange in cases of custom jewellery and artifacts made to order.

  • For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from refund amount. For exchange, customer will bear the shipping charges for the exchanged product shipped to customer and the same will be adjusted accordingly.

  • In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Our Flagship Store

Chennai Diamonds
46 Cathedral road, Garuda building,

Poes garden. Chennai - 86, India

8248879850

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